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JAPANESE SPEAKING SERVICE DESK AGENT [NZ2511]

Job title: JAPANESE SPEAKING SERVICE DESK AGENT [NZ2511]
Contract type: Permanent
Location: Central - Selangor
Specialisation:
Industry: Call Centres & Customer Service
Salary: Negotiable
Start date: 28 May 2021
Job Reference: 45501
Contact details: Niza Zainal Abidin
Contact email: niza.zainal@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: 18 days ago

JOB RESPONSIBILITIES

  • Take and receive all calls in a professional and courteous manner as well as providing advice and support.
  • Log all calls, using the designated call handling and ticketing system and entering detailed and accurate information.
  • Provide incident, problem and complaint management for the in-scope services domain.
  • Provide technical assistance, advice and guidance to customers on the use of all PCs.
  • Carry out appropriate level of technical investigation prior to escalating to the next level.
  • Keep up to date with changes in the IT systems of the customer and industry.

JOB REQUIREMENTS

  • Minimum Diploma/ Degree in any field.(Preferably in IT, Computer Science)
  • Good written and verbal communication skills - Japanese language and business fluent English.
  • 5 days work, able to work shifts.
  • Knowledge in basic troubleshooting skills.
  • Able to work in Cyberjaya.