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JAPANESE SPEAKING SERVICE DESK [ZT2511-65]

Job title: JAPANESE SPEAKING SERVICE DESK [ZT2511-65]
Contract type: Permanent
Location: Federal Territories - Kuala Lumpur
Specialisation:
Industry: Call Centres & Customer Service
Salary: 6200.00 - 7200.00
Start date: 15 Jul 2020
Job Reference: 44577
Contact details: Kiew Zi Theng
Contact email: zitheng.kiew@jac-recruitment.com
Job published: 22 days ago

JOB RESPONSIBILITIES

  • Take and receive all calls in a professional and courteous manner as well as providing advice and support
  • Log all calls, using the designated call handling and ticketing system and entering detailed and accurate information
  • Provide incident, problem and complaint management for the in-scope services domain
  • Provide technical assistance, advice and guidance to customers on the use of all PCs
  • Carry out appropriate level of technical investigation prior to escalating to the next level
  • Keep up to date with changes in the IT systems of the customer and industry

JOB REQUIREMENTS

  • Possess a Degree in any field
  • Has working experience in related field
  • Good command in spoken and written Japanese (JLPT N2 and above)
  • Willing to work on shift rotational hours including weekends/public holidays