Connecting...

JAPANESE SPEAKING CUSTOMER SUPPORT EXECUTIVE

Job Title: JAPANESE SPEAKING CUSTOMER SUPPORT EXECUTIVE
Contract Type: Permanent
Location: Malaysia
Specialisation:
Salary: Negotiable
Job Reference: 43537
Contact Details: Kosei.Kimizuka
Contact Email: kosei.kimizuka@jac-recruitment.com
Published: about 1 month ago

A NEW IT SERVICE DESK CENTRE IN MALAYSIA.

 

JOB RESPONSIBILITIES:

  • As the first point of contact of products for customers, receive customer inquiries, such as the product operation, and troubleshooting requests.
  • As the first line support for network service including overseas locations, receive inquiries from customer and arrange support to service carrier and vendors in English and Japanese.
  • Record the troubleshooting steps and actions taken of an incident or request to the ticketing system.
  • Perform Escalation and reporting to supervisor.

 

JOB REQUIREMENTS:

Essential requirements:

·         Basic knowledge of IT

·         Intermediate to upper intermediate level of Japanese

·         Fluent English

·         Documentation skill (Microsoft Office)

Desirable requirements:

·         More than 1 year experience at call center / support center.             

Support for career path

·         Career path support to be IT engineer after gaining IT experience and developing knowledge through the daily job as well as internal training.

·         Business trip opportunities and new carrier support in other offices once you gained greater experiences and developed your IT skills.

 

WORK CONDITIONS:

  • Full-time contract to Malaysia local employer
  • Shift work
  • Salary: Negotiable. (Based on experience, ability, etc.