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KOREAN NATIVE CUSTOMER SERVICE ADVISOR

Job Title: KOREAN NATIVE CUSTOMER SERVICE ADVISOR
Contract Type: Permanent
Location: North - Penang
Specialisation:
Industry: Call Centres & Customer Service
Salary: Basic + Allowances
Job Reference: 42800
Contact Details: Mandy Lo
Contact Email: mandy.lo@jac-recruitment.com
Published: about 2 months ago

Job Description

  • Provide technical and customers' support through voice & non-voice channels.
  • Response to customers' inquiries and questions based on knowledge acquired.
  • Handle upset customers' inquiries positively and professionally.
  • Demonstrates effective writing skills
  • Response effectively in moderate stressful situations.
  • Meet all key performance indicators set by the company and client
  • Adhered to any given work schedules including public holidays
  • Responds to escalated and unresolved calls from less experienced advisors.
  • Participate in additional training courses as and when required.
  • Perform all other related duties that may be assigned from time to time.
  • Provide effective team support to the superior and team members
  • Adhered to Company's rules and regulations throughout the employment service.

 

Requirements

  • Mininum Degree qualification in any field.
  • Preferably with 1 - 2 year of Customer Service experiences.
  • Applicants who are familiar with BPO Working environment will be an added advantage.
  • Fresh Graduates are welcomed to apply too.
  • Willing to work in PENANG.