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KOREAN NATIVE CUSTOMER SERVICE [YL4225-02]

Job title: KOREAN NATIVE CUSTOMER SERVICE [YL4225-02]
Contract type: Permanent
Location: North - Penang
Specialisation:
Industry: Call Centres & Customer Service
Salary: LANGUAGE ALLOWANCE AND HOUSING ALLOWANCE
Start date: 22 Jun 2020
Job Reference: 44608
Contact details: Yuki.Lim
Contact email: Yuki.Lim@jac-recruitment.com
Job published: 10 days ago

JOB RESPONSIBILITIES

  • Answering phones and emails from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the system.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.

JOB REQUIREMENTS

  • Relevant customer service experience, dealing with customers via voice,email,chats
  • Excellent communication skills (Korean and English) including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.
  • Must be able to work under pressure and learn in a fast pacing environment.
  • Must be reliable in working schedule
  • Must be able to maintain good performance based on client metrics.
  • Must be able to handle difficult customers & situations depending on the issues raised by clients/customers.