Connecting...

KOREAN SPEAKER ORDER MANAGEMENT EXECUTIVE [AG2431-52]

Job title: KOREAN SPEAKER ORDER MANAGEMENT EXECUTIVE [AG2431-52]
Location: Kuala Lumpur
Specialisation:
Salary: RM5,000 - RM6,000
Reference: PR/146364
Contact details: Angelina AK Linggi
Contact email: angelina.linggi@jac-recruitment.com
Job published: October 15, 2021 10:16
JOB RESPONSIBILITIES
  • Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
  • Co-ordinate with Planning to ensure stock availability as required.
  • Co-ordinate with Finance to ensure credit release on time.
  • Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
  • Handle distributors/end customers order enquiries/complaints.
  • Run Open Order Status reports for distributors/end customers, Finance, Business as required.
  • Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
  • Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
  • Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.
  • Manage and facilitate the service level agreement applicable to Customer Interface.
  • Support service and customer priority strategies.
  • Support cost reduction and/ or process improvement initiatives.
  • Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
JOB REQUIREMENTS
  • Diploma or Degree order with at least 2-3 years in Customer Order Management
  • Korean-speaking is a must, open to native Korean.
  • Knowledge of logistics processes is a must
  • Highly customer & business oriented
  • A good team player with ability to work cross culture
  • Excellent interpersonal & communication skills
  • Flexible to work in different global time zones for meetings and calls