JOB RESPONSIBILITIES
Manage Quote to Order Process.
Manage all system sales orders or quote request. Prepare and enter data into Oracle system, and process customer orders/Quote. Ensure accuracy in pricing, order information and technical specification accuracy and maintain precise records.
Provide professional, timely and accurate information to incoming customer enquiry about order status, product availability and shipment details.
Fulfils orders, including order entry, administration, shipping and timely shipment
Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term
Accurate data entry into Oracle system; including order entry, credits, debits and pricing
Coordinate with plant & Logistics, on timely shipments.
Assist the credit department on invoicing/past due issues
Provide backup support to team members
Respond to and resolve customer inquiries
Partner with Sales, to provide customers an outstanding service and to meet and exceed customer’s expectation.
JOB REQUIREMENTS
A Bachelor's degree in any field with relevant customer service experience
Proficiency in Korean Language is a requirement for this position
Attention to detail
Customer-focused
Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
Ability to integrate information and make decisions in support of business goals
Excellent interpersonal and communication skills
Ability to effectively interact with internal and external associates
Sense of urgency and ability to make critical decisions independently.
Computer skills required including Microsoft Office