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KOREAN SPEAKING CUSTOMER SERVICE SPECIALIST

Job title: KOREAN SPEAKING CUSTOMER SERVICE SPECIALIST
Location: Kuala Lumpur
Specialisation:
Salary: RM7,500 - RM8,500
Reference: PR/146351
Contact details: Izzati Zainal Abidin
Contact email: niza.zainal@jac-recruitment.com
Job published: October 14, 2021 16:11

JOB RESPONSIBILITIES

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
  • Build sustainable relationships and engage customers by taking the extra mile.
JOB REQUIREMENTS
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • Possesses strong time management skills and motivated to exceed expectations.
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Excellent verbal and written communication skills in Korean and English.
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