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KOREAN SPEAKING SERVICE DESK AGENT [CL2511-65]

Job title: KOREAN SPEAKING SERVICE DESK AGENT [CL2511-65]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Call Centres & Customer Service
Start date: 02 Nov 2020
Job Reference: 45127
Contact details: Cecilia Lim
Contact email: Cecilia.Lim@jac-recruitment.com
Job published: 26 days ago

JOB RESPONSIBILITIES

  • To provide a single point of contact for users.
  • Deals with management of both routine and non-routine incidents and requests.
  • Provision of first line support for incidents.
  • Takes ownership for listening to and understanding basic customer problems
  • Asking relevant questions to resolve typically known problems within required timescales.

JOB REQUIREMENTS

  • Fresh graduate is welcome to apply.
  • Experience in  IT helpdesk will be an added advantage
  • Skills : Customer service skills, IT trouble shooting skills
  • Language : Fluent in English & Korean
  • Open to Local Malaysian