- To provide a single point of contact for users.
- Deals with management of both routine and non-routine incidents and requests.
- Provision of first line support for incidents.
- Takes ownership for listening to and understanding basic customer problems
- Asking relevant questions to resolve typically known problems within required timescales.
- Fresh graduate is welcome to apply.
- Experience in IT helpdesk will be an added advantage
- Skills : Customer service skills, IT trouble shooting skills
- Language : Fluent in English & Korean
- Open to Local Malaysian