Connecting...

KOREAN SPEAKING SOFTWARE SUPPORT CONSULTANT [YL3512-16]

Job title: KOREAN SPEAKING SOFTWARE SUPPORT CONSULTANT [YL3512-16]
Contract type: Permanent
Location: Penang, Provinsi Nusa Tenggara Timur
Specialisation:
Salary: RM4,000 - RM6,000
Start date: 24-09-2021
Reference: PR/146089
Contact details: Yuki Lim
Contact email: Yuki.Lim@jac-recruitment.com
Job published: September 03, 2021 08:50

JOB RESPONSIBILITIES

  • Provides technical support present and potential customers.
  • Answering customer questions.
  • Respond promptly and effectively, prioritize requests for technical support.
  • Resolve IT cases on a timely manner
  • Familiar with incident management and change process.
  • Collaborate and work closely with stake holders and to focus on IT improvements and solutions.

JOB REQUIREMENTS

  • Bachelor's degree or higher in Computer Sciences or equivalent experience
  • Excellent oral, written technical and interpersonal communication skills in Japanese, with experience in customer interaction roles
  • Excellent customer service skills with good analytical and problem-solving skills
  • Ability to interact effectively with other technical and non-technical resources
  • Previous experience in a telephonic, helpdesk, or personal customer contact position is preferred