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CALL CENTER AGENT -1B [YY2432-13]

Job title: CALL CENTER AGENT -1B [YY2432-13]
Location: Kuala Lumpur
Specialisation:
Salary: RM2,400 - RM2,900
Reference: PR/146373
Contact details: Stella Teng
Contact email: stella.teng@jac-recruitment.com
Job published: October 15, 2021 18:36
JOB RESPONSIBILITIES
  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with the service standards.
  • Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
  • Build sustainable relationships and engage customers by taking the extra mile.
JOB REQUIREMENTS
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Fresh graduates are encouraged to apply.
  • Experience in customer support is preferred.
  • Excellent verbal and written communication skills in English and Mandarin OR Cantonese.