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NATIVE MANDARIN SPEAKING CUSTOMER SERVICE EXECUTIVE [SY2432-06]

Job title: NATIVE MANDARIN SPEAKING CUSTOMER SERVICE EXECUTIVE [SY2432-06]
Contract type: Permanent
Location: Kuala Lumpur
Specialisation:
Salary: RM3,500 - RM3,700
Start date: 28-09-2021
Reference: PR/146080
Contact details: Syamil Ramli
Contact email: syamil.ramli@jac-recruitment.com
Job published: September 02, 2021 17:17
JOB RESPONSIBILITIES
  • To ensure operating systems are functioning properly and report to Shift Leader if it fails
  • To process client's request via live chat, email and phone call
  • To escalate issue to appropriate specialist when needed via SalesForce or Jira
  • To update clients on their request status accordingly
  • To constantly verify documents submitted by clients within specific regions on hourly basis
  • To attend all seminars scheduled by the company for the employee
  • To achieve quarterly KPI targets set by CS Manager
  • To perform other ad hoc tasks assigned by manager
JOB REQUIREMENTS 
  • Minimum Diploma or equivalent
  • Native chinese from China, Hong Kong, Taiwan or Macau
  • Understand Company product, Company legal documents in details (Client Agreement etc), Company internal regulations and procedures and Company PR policy
  • Excellent command of the Mandarin language, with advanced reading and writing proficiency
  • Excellent and native communication soft skills in Mandarin/English or other relevant languages
  • Fluent communication skills in English
  • Preferably with 1 year experience in a customer service environment
  • Fresh graduates are welcome to apply
  • Must be willing to relocate to Malaysia