Job Description
JOB RESPONSIBILITY
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Primarily responsible for tracking, ownership, resolution, and documentation of all GIN customer and GIN backbone issues.
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Monitor the GIN network using SNMP monitoring software along with various in-house tools.
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Troubleshoot and resolve routing/physical layer issues for GIN customers, peers and network infrastructure.
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Field calls and emails from customers, peers, Telcos and inter-company organizations.
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Interface with other client's operations centers for escalation and resolution of issues.
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Perform scheduling/coordination of all maintenances that affect the GIN network.
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Carry out select maintenances on the GIN network.
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Responsible for managing vendor tickets related to hardware and software issues.
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Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network.
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Perform troubleshooting and fault isolation on the GIN network.
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Providing operational direction and leadership for the NOC
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Technical escalation point, either from customers, or other departments within client's .
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Oversight of vendor related issues
JOB REQUIREMENT
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Experience and excellence in network operations
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Bachelor’s degree in Computer Science or equivalent experience
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Excellent troubleshooting and fault isolation skills in network layers 1, 2, and 3
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Advanced level configuring and troubleshooting of Cisco and Juniper routers
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Expertise with telco carrier testing practices
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Proven ability to work accurately and have attention to detail
