JOB RESPONSIBILITY
-
Primarily responsible for tracking, ownership, resolution, and documentation of all GIN customer and GIN backbone issues.
-
Monitor the GIN network using SNMP monitoring software along with various in-house tools.
-
Troubleshoot and resolve routing/physical layer issues for GIN customers, peers and network infrastructure.
-
Field calls and emails from customers, peers, Telcos and inter-company organizations.
-
Interface with other client's operations centers for escalation and resolution of issues.
-
Perform scheduling/coordination of all maintenances that affect the GIN network.
-
Carry out select maintenances on the GIN network.
-
Responsible for managing vendor tickets related to hardware and software issues.
-
Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network.
-
Perform troubleshooting and fault isolation on the GIN network.
-
Providing operational direction and leadership for the NOC
-
Technical escalation point, either from customers, or other departments within client's .
-
Oversight of vendor related issues
JOB REQUIREMENT
-
Experience and excellence in network operations
-
Bachelor’s degree in Computer Science or equivalent experience
-
Excellent troubleshooting and fault isolation skills in network layers 1, 2, and 3
-
Advanced level configuring and troubleshooting of Cisco and Juniper routers
-
Expertise with telco carrier testing practices
-
Proven ability to work accurately and have attention to detail