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NETWORK ENGINEER

Job Title: NETWORK ENGINEER
Contract Type: Permanent
Location: Malaysia
Specialisation:
Job Reference: 43398
Contact Details: Paul Tiong
Contact Email: Paul.Tiong@jac-recruitment.com
Published: 19 days ago

JOB RESPONSIBILITY

 

  • Primarily responsible for tracking, ownership, resolution, and documentation of all GIN customer and GIN backbone issues.
  • Monitor the GIN network using SNMP monitoring software along with various in-house tools.
  • Troubleshoot and resolve routing/physical layer issues for GIN customers, peers and network infrastructure.
  • Field calls and emails from customers, peers, Telcos and inter-company organizations.
  • Interface with other client's operations centers for escalation and resolution of issues.
  • Perform scheduling/coordination of all maintenances that affect the GIN network.
  • Carry out select maintenances on the GIN network.
  • Responsible for managing vendor tickets related to hardware and software issues.
  • Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network.
  • Perform troubleshooting and fault isolation on the GIN network.
  • Providing operational direction and leadership for the NOC
  • Technical escalation point, either from customers, or other departments within client's .
  • Oversight of vendor related issues

 

JOB REQUIREMENT

 

  • Experience and excellence in network operations
  • Bachelor’s degree in Computer Science or equivalent experience
  • Excellent troubleshooting and fault isolation skills in network layers 1, 2, and 3
  • Advanced level configuring and troubleshooting of Cisco and Juniper routers
  • Expertise with telco carrier testing practices
  • Proven ability to work accurately and have attention to detail