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PROGRAM EXECUTIVE [RB2432-37]

Job title: PROGRAM EXECUTIVE [RB2432-37]
Location: Penang
Specialisation:
Salary: RM3,500 - RM5,500
Reference: PR/146660
Contact details: Rita Boon
Contact email: Rita.Boon@jac-recruitment.com
Job published: November 26, 2021 16:20
JOB RESPONSIBILITIES
  • Assist Program Manager to coordinate with internal departments to resolve issues to ensure prompt customer resolution.
  • Processing customer RFQ and coordinate pricing tabulation for customer quote formulation.
  • Communicates and coordinates fulfillment activities with internal departments; verification of PO, pricing and relative tasks in managing customer sales order and request.
  • Assist Program manager to ensure customer satisfaction is met through fulfilling customer requests and sustaining continuous business improvement activities.
  • Day to day activities and responsibilities assigned by Program Manager.
  • Improve and maintain service quality levels to maximize customer’s satisfaction.
  • Ensure customers received are on time and payment collection.
  • Ensure that all RFQ response and proposals are complete, accurate, on-time and consistent with the overall account strategy.
  • Follow up what the customer requested & escalated.
JOB REQUIREMENTS
  • Possess at least 2 years of experience in customer service , program executive or related experience
  • Good communication skills in English
  • Experience in SAP is an added advantage