Job title: RESEARCH ANALYST [2413-06]
Location: Kuala Lumpur
Salary: RM7,000 - RM9,000
Reference: PR/146763
Contact details: Syamil Ramli
Contact email:
Job published: December 16, 2021 10:05
  • Research Analyst is expected to be involved in the end-to-end research process, working with a vast amount of data related to customers experience, competitors activities and any other topics where applicable.
  • Organization and participation in all stages of the research process including research briefing preparation, defining the population & research tools, gathering and analyzing market data & customer insights, conducting interviews etc. 
  • Conduct and utilizing existing methods of research from customer surveys, interviews to usability testing, in-depth analysis, focus group discussion and others.
  • Communicate with external agencies to conduct and analyze research where applicable.
  • Extract and analyse multiple data sources and turn into meaningful business insights.
  • Monitor and quantify the effectiveness of customer journeys.
  • Produce regular reporting and periodic research into key consumer and competitor segments.
  • Explore approaches to improving the knowledge management in the organization. 
  • Document the research results and maintain the knowledge base.
  • Minimum 1 year experience in CFD industry is a must. 
  • Knowledge and track record of successfully working with customer operational and experience data (e.g. NPS, CSAT, CES, etc.)
  • Strong Excel and SQL skills required (macros, master pivot tables, VLOOKUP, etc.)
  • Proficiency working with datasets to extract, manipulate and analyze customer data.
  • Understanding of research methodology including survey design
  • Experience with survey/Voice of the Customer platforms (e.g. Qualtrics, SurveyMonkey, FocusVision, etc.), survey analysis tools (e.g. SPSS, Displayr, Q, etc.) and CRM platforms (e.g. Salesforce etc.) will be an added advantage
  • Ability to apply statistical techniques such as correlation and regression
  • Excellent analytical and problem-solving skills
  • Demonstrated intellectual curiosity and ability to learn quickly; high levels of self-motivation and attention to detail; project managing multiple priorities with competing deadlines.