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SENIOR CUSTOMER SERVICE EXECUTIVE [CC2431-38]

Job title: SENIOR CUSTOMER SERVICE EXECUTIVE [CC2431-38]
Contract type: Permanent
Location: Malaysia
Specialisation:
Salary: 4000.00 - 4500.00
Start date: 21 Apr 2020
Job Reference: 44280
Contact details: Christine Chia
Contact email: christine.chia@jac-recruitment.com
Job published: 15 days ago

JOB RESPONSIBILITIES

  • Liaise with Sales Team and Account Team over AR matters and suspension of account.
  • Prepare Request for Quotation and generate Purchase Orders to suppliers.
  • Check inventory allocation status and on PO.
  • Liaise with internal Customer ServiceTeam and Business Development Team on stock availability.
  • Communicate delays and delivery changes to internal.
  • Liaise with different parties on cancellation, lead time and expedite request.
  • Provide training & guidance to team members.

 JOB REQUIREMENTS

  • Degree/Diploma in any discipline.
  • 4-6 years relevant working experience.
  • Service oriented, good telephone eriquette and customer service skills.
  • Fast worker, able set priorities according to the various order processing deadline.
  • Required to process an average of 50 quotations/sales order per day.
  • Meticulous, organized and able to multi-task.
  • Proficient in MS Office and Outlook.
  • Willing to perform Saturday duty on rotation basis 9am to 1pm ( Duty Allowance is applicable).