A leading global provider of advanced interconnect solutions for the semiconductor industry, specializing in high-performance test sockets and precision components, is seeking a Senior Field Application Engineer.
In this role, you will serve as a key technical expert, supporting customers across both pre-sales and post-sales activities. You will be responsible for delivering on-site technical support, driving product qualification efforts, and working closely with internal teams to enhance product performance and overall customer satisfaction.
The ideal candidate brings strong hands-on experience in semiconductor test sockets and thrives in a fast-paced, customer-facing environment, with the ability to provide practical solutions and build strong client relationships.
Key Responsibilities
Provide technical support to customers on test socket applications during both pre-sales and post-sales stages
Respond to technical inquiries and offer application-driven solutions
Support product qualification and evaluation activities at customer sites
Collaborate with internal engineering teams to improve product design and performance
Propose and implement practical solutions during product evaluation to minimize turnaround time
Work closely with local vendors (e.g., machine shops) for modifications or retrofits
Perform on-site troubleshooting and resolve technical issues related to test sockets
Manage customer complaints and quality issues, ensuring timely resolution
Deliver immediate containment actions to prevent production downtime
Support new business opportunities, including test and burn-in (BI) applications
Participate in Voice of Customer (VOC) initiatives to drive continuous improvement
Provide technical support to internal teams across QC, Engineering, Production, and Sales
Prepare technical reports, documentation, and presentations for internal and external stakeholders
Collect, analyze, and summarize field data for reporting and decision-making
Provide regular updates on customer feedback, issues, and project status to management
Represent the company at customer meetings, seminars, trade shows, and industry events
Deliver technical presentations to customers and internal teams
Manage multiple projects effectively in a fast-paced and high-pressure environment
Key Requirements
Bachelor’s Degree in Engineering (Electrical, Electronics, Mechanical, or related discipline)
5–10 years of experience in field application engineering, field service, or similar roles
Strong hands-on experience in semiconductor test sockets (design, maintenance, or repair)
Experience working in a high-volume manufacturing environment
Solid understanding of the semiconductor testing process and applications
Strong problem-solving and troubleshooting skills with a customer-focused mindset
Ability to work independently and manage multiple priorities under pressure
Excellent communication and stakeholder management skills