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Senior Quality Engineer (NPI & Customer Quality)

Job title: Senior Quality Engineer (NPI & Customer Quality)
Location: Pulau Pinang
Specialisation: Engineering & Manufacturing
Salary: MYR 84,000 - 108,000 (Annual)
Reference: PR/160401
Job published: April 17, 2026 11:02
Work Arrangement: Onsite

A global manufacturing organization specializing in high‑precision engineered components for medical, industrial, and consumer applications is seeking a Senior Quality Engineer to drive quality excellence across new product introduction (NPI), manufacturing, and customer quality initiatives.
 

Key Responsibilities

  • Lead all QA deliverables for new product introduction and transfer projects, including inspection instructions, first article inspections (FAI), capability studies, MSA, PPAP documentation, and project qualification activities.

  • Manage non‑conforming product control, perform failure analysis, and drive timely and effective corrective and preventive actions (CAPA) using structured problem‑solving methodologies.

  • Handle customer quality matters, including complaints, RMA coordination, sorting, and rework activities, while ensuring clear communication with internal teams, suppliers, and customers.

  • Prepare and present quality performance reports and lead internal and customer quality review meetings.

  • Develop and execute Training Needs Analysis (TNA) and conduct training for quality technicians and inspectors on inspection criteria, methods, and updated quality requirements.

  • Support customer process audits, NPI qualification audits, and system audits; manage engineering change orders (ECO), documentation updates, and purging activities.

  • Oversee supplier quality management, ensuring compliance with RBA requirements and the Supplier Code of Conduct.

  • Perform additional duties as assigned by management to support continuous quality improvement.
     

Key Requirements

  • Bachelor’s Degree in a science‑ or engineering‑related discipline (e.g. Materials Science, Physics, Chemistry, or equivalent).

  • Minimum 3–5 years of hands‑on experience in Quality Assurance within a manufacturing environment.

  • Strong working knowledge of QC Core Tools, including APQP, PPAP, FAI, MSA, SPC/CPK, FMEA, Control Plans, and 8D problem‑solving.
    Proficient in Minitab and experienced in data analysis and statistical reporting.

  • Familiar with ISO 9001, ISO 14001, ISO 13485, and IATF 16949 standards.

  • Able to interpret part drawings, engineering specifications, and technical documentation accurately.

  • Strong analytical, problem‑solving, communication, and cross‑functional collaboration skills.