Contract type: Permanent
Location: North - Penang
Industry: Call Centres & Customer Service
Salary: 6500.00 - 9500.00
Start date: 09 Mar 2020
Job Reference: 44300
Contact details: Yuki.Lim
Contact email:
Job published: 4 days ago

As a Senior User Experience Designer, you will be a vital team member in crafting company's growing digital footprint. The ideal candidate for this role is outspoken, motivated, and reciprocal. They are equally comfortable doing service and system level designs as they are hashing out the detailed wireframes for a single page or component. They understand content strategy, visual design principles, and basic development. Good understanding of web design technologies, and able talking to a designer and developer to appreciate their point of view and voice yours while jointly crafting an experience. Continuous evaluating all self-service support applications in Zebra’s Support ecosystem and guide critical design decisions to build consistency, improve the customer experience, and enable company to reach their business objectives.

  • Executes intuitive and enjoyable front-end experiences for the enterprise web applications
  • Responsible for bringing together a significant amount of data and analytic workflows and builds intuitive experience for the users
  • Ensures information on the web is structured in a way that makes the most sense
  • Develops and collects feedback on user interaction and interface work you're doing, including sketch.hes, wireframes, and visual designs
  • Understands and incorporates users' needs into interface design development process
  • Understanding of the target audiences for an experience through existing research documentation & analytics and by conducting new design research when appropriate
  • Analyzing and synthesizing design research findings into user needs and goals for an experience        
  • Working with Product Owner and business partners to understand the business needs for an experience
  • Translating business requirements into user experience documentation such as sitemaps, flows, wireframes, and low-fi / high-fi prototypes
  • Collaborating with team members on creating and refining user experience guidelines and supporting documentation
  • Making pitches, documentation to business partners for consensus and sign-off
  • Execute on the business’ content strategy, including core components, alignment with the Buyer’s Journey and the monitoring of content usage/value.
  • Sharing UX guidelines with agency partners, other user experience teams and ensuring they understand the Zebra User Experience vision
  • Collaborating with visual designers, copywriters, business analysts and development teams as the user experience travels through the development process
  • QA’ing the resulting software to ensure user experience and business goals are met and logging any bugs when there are issues
  • Leading/handling a more junior user experience designer
  • Reviewing and leading user experience work done by consulting firms/agencies when in-house resources are not available

Required Experience:

  • BS or BA degree in Interaction Design, Design Research, Human-Computer Interaction or related field
  • 5+ years designing interactions and user experiences for a variety of projects for both B2B and B2C users
  • Responsive web design experience
  • Experience working in an agile development environment adopting Lean UX principles

Desired Skills and Experience:

  • Experience designing mobile applications and social interactions
  • Experience using collaboration tools like JIRA and or Basecamp
  • Experience with web and mobile development technologies (HTML, CSS, JS)
  • Understanding of content strategies
  • Ability to work on multiple projects at one time
  • Ability to pick up technical and business concepts quickly
  • Effective communication skills, both written and verbal
  • Excellent organizational, time management, and project management skills
  • Motivated to grow and continually improve as a human being, designer, and team member
  • Minimum of 5-8 years of experience
  • Superb communication skills