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SERVICE DELIVERY MANAGER [HJ3122-33]

Job title: SERVICE DELIVERY MANAGER [HJ3122-33]
Location: Selangor
Specialisation:
Salary: RM4,000 - RM5,000
Reference: PR/146824
Contact details: Jing May How
Contact email: jingmay.how@jac-recruitment.com
Job published: December 30, 2021 15:51
JOB RESPONSIBILITIES
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring the development of systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Analyzing third-party as well as internal processes and creating strategies for service delivery improvement.
  • Recommending methods of improvement and seeing that actions are implemented in a timely manner.
  • Leading personnel management, including staff recruitment, performance assessment , training, and mentoring.
  • Collaborating with technical design teams to set standards for software, hardware, and security.
  • Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles.
 
JOB REQUIREMENTS
  • Degree/Diploma in any discipline.
  • Minimum 2 years of service delivery or project management experience, preferably in customer service/call centre environment.
  • Experience in dealing with third party-provider services.
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Ability to manage and prioritize tasks efficiently.
  • Solid resource planning and problem-solving skills.