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MANDARIN SPEAKING SERVICE DESK AGENT [SY2511-65]

Job title: MANDARIN SPEAKING SERVICE DESK AGENT [SY2511-65]
Contract type: Permanent
Location: Central - Selangor
Specialisation:
Salary: RM3,000 - RM3,500
Start date: 30 Mar 2021
Job Reference: 45750
Contact details: Syamil Ramli
Contact email: syamil.ramli@jac-recruitment.com
Job published: 2 months ago

JOB RESPONSIBILITIES

  • To provide a single point of contact for users,
  • Deals with management of both routine and non-routine incidents and requests.
  • Provision of 1st line support for incidents.
  • Takes ownership for listening to and understanding basic customer problems
  • Asking relevant questions to resolve typically known problems within required timescales.
  • Knows when problems are ‘beyond them’ and escalates so they can be resolved

JOB REQUIREMENTS

  • Prefer graduates from Computer Science or related discipline.
  • Minimum 1 year of experience, more is an added advantage. Entry level positions are available!
  • Showcase good interpersonal skills for customer relations and keen with Technology.
  • Problem solving skills.
  • Languages: English & Mandarin
  • Must be flexible to work either 8am – 5pm OR 10am – 7pm, 5 days a week, rest day may fall on weekdays following schedule assigned.