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SPANISH/PORTUGUESE SPEAKER HELPDESK SUPPORT LEVEL 1 [AK2511-65]

Job title: SPANISH/PORTUGUESE SPEAKER HELPDESK SUPPORT LEVEL 1 [AK2511-65]
Contract type: Permanent
Location: Federal Territories - Kuala Lumpur
Specialisation:
Industry: Call Centres & Customer Service
Salary: RM3,000-RM5,000
Start date: 28 Dec 2020
Job Reference: 45275
Contact details: Ailina Khalid
Contact email: Ailina.Khalid@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: 3 days ago

JOB RESPONSIBILITIES

  • Provide first line technical support to clients.
  • Requiring an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of client problems.
  • Required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction.
  • Answers calls within stated time guidelines.
  • Analyses and interprets client inquiries to ascertain and solve issue.
  • Provides accurate and creative solutions to client problems meeting all pre-defined quality measurements.
  • Escalates calls within stated guidelines.
  • Provides information, advice, or instruction in response to client inquiries.
  • Provides a high degree of client satisfaction in all work undertaken.
  • Receives and records client inquiries and processes paperwork/systems relevant to client queries.
  • Liaises internally to enable client queries to be answered and problems solved.

JOB REQUIREMENTS

  • Candidate must possess at least a Diploma or bachelor’s degree in Computer Science/Information Technology or equivalent
  • Required languages (and/or): English, French, Spanish, Portuguese
  • A relevant technical qualification and at least a year of working experience in a technical help desk environment OR fresh graduates are encouraged to apply
  • Applicants must be willing to work in Plaza Sentral, KL
  • Willing to work on 24/7 rotating shift