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SYSTEM SUPPORT EXECUTIVE [WK2522-30]

Job Title: SYSTEM SUPPORT EXECUTIVE [WK2522-30]
Contract Type: Permanent
Location: South - Johor Bahru
Specialisation:
Industry: Information Technology
Salary: RM4,000 - RM 5,500 (Depends on experience)
Job Reference: 44143
Contact Details: Wai Kin Lee
Contact Email: WaiKin.Lee@jac-recruitment.com
Published: 25 days ago

JOB RESPONSIBILITIES

Business Nature: Well-known International IT Product Manufacturer
Location: Pasir Gudang,  Johor

  • Working with customers to identify software, equipment and printer’s problem and advising on a probable solution.
  • To ensure all issues are properly logged and to analyze them so as to spot common trends and underlying problems.
  • Updating self-help documents (technical, operation procedure and report) and training of customers, so that problems can be fix by themselves.
  • To evaluate material and printer capabilities and to provide technical support and solutions to customers when needed.
  • To assist your Manager in creating and testing software (system), in complying with configuration requirements for all equipment and in handling all queries from customers.
  • To assist your manager to install/execute new system in the field.
  • Coordination with Sales/Supply chain/Technical partners/ hotline.

JOB REQUIREMENT

  • Possess degree in any IT / Engineering field.
  • Minimum 3 years of experience in IT / Software and customer service.
  • Ability to provide step-by-step technical help both written and verbal.
  • Excellent troubleshooting, problem solving and communication skills with ability to interface with partners, vendors and customers.
  • Ability to diagnose and troubleshoot basic technical issue.