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THAI SPEAKING SERVICE DESK [CL2511-65]

Job title: THAI SPEAKING SERVICE DESK [CL2511-65]
Contract type: Permanent
Location: Federal Territories - Kuala Lumpur
Specialisation:
Industry: Call Centres & Customer Service
Salary: Depend on experience
Start date: 03 Sep 2020
Job Reference: 44894
Contact details: Cecilia Lim
Contact email: Cecilia.Lim@jac-recruitment.com
Job published: 14 days ago

JOB RESPONSIBILITIES

  • Take and receive all calls in a professional and courteous manner as well as providing advice and support
  • Log all calls, using the designated call handling and ticketing system and entering detailed and accurate information
  • Provide incident, problem and complaint management for the in-scope services domain
  • Provide technical assistance, advice and guidance to customers on the use of all PCs
  • Carry out appropriate level of technical investigation prior to escalating to the next level
  • Keep up to date with changes in the IT systems of the customer and industry

JOB REQUIREMENTS

  • Possess a Degree in any field
  • Has working experience in related field
  • Good written and verbal communication skills - Thai language and business fluent English
  • Willing to work on shift rotational hours including weekends/public holidays