Vice Service Manager

Job title: Vice Service Manager
Location: Selangor
Salary: RM60,000 - RM84,000
Reference: PR/146579
Contact details: Stephanie Yen
Contact email:
Job published: November 17, 2021 15:16
Job Responsibilities
  • To manage, handle, educate and improve entire topic of Authorized Service Centers 
  • (ASC) nationwide.
  • To manage, supervise, educate, repairing and improve entire operation of Factory 
  • Service Centers (FSC).
  • To build a strong service team that provide professional service to assist customer on 
  • technical consultation and technical troubleshooting of any Makita tools
  • Maintain good relationship with customers, ASCs and Dealers
  • Consistently sensitive about after-sales service issue and upgrade the level of service 
  • from time to time by visiting ASCs and dealers
  • To improve competency level of ASCs by providing necessary training and make 
  • sure all ASCs understand their obligation of being Makita ASC.
  • To strategically plan on expand and build strong ASCs network nationwide
  • To build competency level of technician and service supervisor
  • Measure effectiveness of service and repair functions to determine if performance 
  • standards have been met.
  • Plan and propose spare parts inventory level that enough to avoid issue of insufficient 
  • spare parts.
  • To make sure the spare parts stock level of FSCs are adequate and in healthy level for 
  • service usage
  • To manage all warranty claims and assist customer service upon customer feedback 
  • and complaints.
  • To prepare FSC monthly report of all the repair tools in the service center on every 
  • first working day of the month. 
  • To meet 5S of working place.
  • To prepare monthly report of all the repair tools including SIRIM and WH97 tools in 
  • the service center each 3rd of the month.
  • Develop, plan, and implement continuous process improvements in labor efficiency, 
  • labor utilization, and total operating costs.
  • Others ad-hot duties will be assigned from time to time when and as necessary by the 
  • superior.
Job Requirements
  • Must possess at least Diploma, Bachelor’s Degree in Mechanical 
  • Engineering or any other related fields.
  • Minimum five (5) years of working experience in service repairing and team 
  • management skill.
  • FMCG experience prefers.
  • Possess a strategic mind set with high level of integrity, ethics and results driven.
  • Excellent analytical, problem solving, interpersonal and communication skills.
  • Excellent participatory management skills, effective team-builder with high 
  • accountability for his/her actions.
  • Required skills: Microsoft Power Point, Words & Excel.
  • Required language: English, Mandarin, Bahasa Malaysia.