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VIETNAMESE SPEAKING IT TECHNICAL HELPDESK [NZ2511-50]

Job title: VIETNAMESE SPEAKING IT TECHNICAL HELPDESK [NZ2511-50]
Contract type: Permanent
Location:
Specialisation:
Salary: RM3,600 - RM3,800
Start date: 19-10-2021
Reference: PR/146227
Contact details: Niza Zainal Abidin
Contact email: niza.zainal@jac-recruitment.com
Job published: September 30, 2021 10:54

JOB RESPONSIBILITIES

  • Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly.
  • Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tool.
  • Use appropriate troubleshooting techniques by using the relevant FAQ‘s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises.
  • Responsible to meet customer SLA’s agreed in place.
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction.
  • Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management.
  • Perform ad-hoc tasks as assigned from time to time.

JOB REQUIREMENTS

  • Candidate must possess at least a bachelor’s degree or Diploma in Computer Science / Information Technology or equivalent.
  • Candidate must possess Vietnamese and English language proficiency.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Fresh graduates are encouraged to apply.
  • Applicants must be willing to work in Cyberjaya. Able to work remotely in home country first.
  • Preferably Junior Executives specializing in IT/Computer - Hardware / Software or equivalent.
  • Full-Time position(s) available.