Connecting...

VIETNAMESE SPEAKING SERVICE DESK ANALYST [SY511-68]

Job title: VIETNAMESE SPEAKING SERVICE DESK ANALYST [SY511-68]
Contract type: Permanent
Location: Federal Territories - Kuala Lumpur
Specialisation:
Industry: Call Centres & Customer Service
Salary: RM 4,500 - RM 5,500
Start date: 16 Jul 2021
Job Reference: 46370
Contact details: Syamil Ramli
Contact email: syamil.ramli@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: 20 days ago

JOB RESPONSIBILITIES

  • Technical Capability: Works within a team as an established on systems/product specialist to support end users.
  • Process: Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
  • Service Level: Recognizes opportunities to improve performance against Service Level.
  • Acts as a point of escalation for agents to resolve service
    delivery issues. Monitors performance through statistical reporting and analysis.
  • Project Work : Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
  • Customer Relationship: Establishes working relationships with customer’s organization to deliver and enhance the service.
  • Problem Solving: Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known)
  • Escalates or gains support where appropriate.
    Proactively analyses, trends and reports on information in a timely manner to resolve problems, maintain and enhance service.
  • Team Working: Trains and coaches’ members of the team to provide knowledge, assistance and advice. Works in a problem-solving team to resolve service issues.

JOB REQUIREMENT

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Excellent communication skills in both English and Vietnamese Language.
  • At least 1-2 year(s) of working experience in the related field is an added advantage.
  • Fresh graduate students are welcome to apply.
  • Preferably Junior Executives specializing in IT/Computer - Software or equivalent.
  • At least 2 years of experience in a customer service role OR experienced in coaching, training, or educating in a sales environment.
  • Candidate must be in Malaysia currently.