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WORK FROM HOME - KOREAN NATIVE CUSTOMER SERVICE ADVISOR [YL4225-02]

Job title: WORK FROM HOME - KOREAN NATIVE CUSTOMER SERVICE ADVISOR [YL4225-02]
Contract type: Permanent
Location: Others
Specialisation:
Industry: Call Centres & Customer Service
Start date: 26 Oct 2020
Job Reference: 45094
Contact details: Yuki.Lim
Contact email: Yuki.Lim@jac-recruitment.com
Job published: about 1 month ago

JOB DESCRIPTIONS

  • Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
  • Identify customer needs and assist them in using specific features and functionalities in the client platform
  • Follow-up with customers to ensure their technical issues are resolved
  • Become and remain knowledgeable about client products and community standards
  • Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of customers
  • Identify inefficiencies in workflows and suggest solutions
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

JOB REQUIREMENTS

  • Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
  • Prior working experiences in customer-oriented product environment, consulting, or operations role
  • Ability to follow process and collaborate effectively to work in a team
  • Excellent written and communication skills in native and English language
  • Basic knowledge on Computer operations
  • Inbound calls, email and chat support experience as an advantage
  • Flexible in shifting schedule