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KOREAN SPEAKING SOFTWARE SUPPORT CONSULTANT [YL3512-16]

役職名: KOREAN SPEAKING SOFTWARE SUPPORT CONSULTANT [YL3512-16]
勤務地: Penang
職種:
給与: RM4,000 - RM6,000
求人番号: PR/146089
担当者: Yuki Lim
お問い合わせ先(メールアドレス): Yuki.Lim@jac-recruitment.com
求人情報掲載日: 2021/09/03 08:50

JOB RESPONSIBILITIES

  • Provides technical support present and potential customers.
  • Answering customer questions.
  • Respond promptly and effectively, prioritize requests for technical support.
  • Resolve IT cases on a timely manner
  • Familiar with incident management and change process.
  • Collaborate and work closely with stake holders and to focus on IT improvements and solutions.

JOB REQUIREMENTS

  • Bachelor's degree or higher in Computer Sciences or equivalent experience
  • Excellent oral, written technical and interpersonal communication skills in Japanese, with experience in customer interaction roles
  • Excellent customer service skills with good analytical and problem-solving skills
  • Ability to interact effectively with other technical and non-technical resources
  • Previous experience in a telephonic, helpdesk, or personal customer contact position is preferred