Mandarin Speaker Trainer (BPO environement)

• Analyze the call monitoring results and organize the needed refresher trainings.
• Plan and develop the needed training delivery schedules for customer care teams from time to time when deemed necessary (including based by QA findings).
• Create, update, customize training materials and assessment as needed.
• Evaluate the effectiveness of trainings delivered, and enhance the programs accordingly.
• Document and report the progress of training and produce value-added reporting to relevant departments.
• Work with relevant team leads to build/clean-up process and SOPs when needed.

• Candidate must possess at least Diploma/Degree in any field.
• Min 1 years of working experience in a training role in a contact center environment.
• Able to read and write in traditional Mandarin.
• Experience in support HK market will be added advantages.