JOB OVERVIEW
Manage professionally all the touchpoints of the customer complaint including repair progress by talking to all stake holders.
Ensure best in class on customer satisfaction with a strong focus on building a long term business relations and brand loyalty. The brand of car is high class and luxury.
JOB RESPONSIBILITIES
Manage and overseeing all communication with Customers and resolve their complaints quickly and effectively.
Acknowledge customer's concerns and needs, and then catering to them with high empathy.
Ensuring the CRM platform (C@P, Harmony, Sharepoint) captures all required information at key points in the customer cycle
Collaborating with other departments to ensure the CRM strategy works well for all escalated cases.
Follow through the entire case with respective key personnel as per Service Core process.
Manage technical evaluation and repair process including the parts ordering process.
Provide case reporting to Management on active and closed cases.
JOB REQUIREMENTS
Candidate must possess at least a Diploma or Degree in Engineering (Mechanical/Automotive) or equivalent,
Good MS Office, Outlook and Internet
Excellent communication and writing skill in English and Bahasa Melayu.
Excellent interpersonal skill and excellent at grooming as well.
At least 2 year(s) of working experience in the related field, Coming from Automotive line managing luxury cars will be an advantage.
Possess own transport and must be willing to work in Ara Damansara, Selangor.