Job Description
Ensure smooth and efficient billing operations.
Handle e-invoices and submissions.
Resolve billing issues promptly.
Provide excellent customer service for product usage tracking and billing inquiries.
Job Functions:
Billing
- Communicate effectively with internal teams and external stakeholders to coordinate billing activities, address customer concerns, and facilitate problem resolution.
- Ensure precise recording of the company products to facilitate accurate billing processes and maintain billing integrity.
- Investigate and resolve any billing discrepancies promptly and effectively to ensure customer satisfaction and financial accuracy.
Administration
- Make sure all documents are complete and filed correctly.
- Handle e-invoices efficiently to make billing easier for customers.
- Keep good records of readings, billing, and customer interactions.
- Provide great customer support for company products’ usage and addressing inquiries, and resolving issues related to billing, meter readings, and other service-related matters.
- Update info for monthly reports.
- Do other tasks assigned by management.
Job Requirements:
- Minimum educational requirement at the degree level with a background of 1-2 years in administrative duties, preferably with experience in billing.
- Skilled in utilizing MS Office applications, with a strong proficiency in MS Excel and SAP software.
- Self-reliant, capable of performing effectively under pressure, and proactive in taking initiative.
Good interpersonal and communication skills with a positive mindset.