Japanese Speaking IT Executive

JOB RESPONSIBLITIES

• As the first point of contact of products for customers, receive customer inquiries such as the product operation, and troubleshooting requests.
• As the first line support for network service including overseas locations, receive inquiries from customer and arrange support to service carrier and vendors in English and Japanese.
• Record the troubleshooting steps and actions taken of an incident or request to the ticketing system.
• Perform Escalation and reporting to supervisor.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Basic knowledge of IT
• Able to work at night shift (i.e. 9p.m.-9a.m.)
• Great with English & Japanese (Read, Write, Speak, Equivalent to N2 and above)

Junior executives are welcome to apply.

• Fresh graduate, industry player keen to venture into IT are welcome
• Career path support to be IT engineer after gaining IT experience and developing knowledge through the daily job as well as internal training.
• Package commensurate with experience