Work with a well-known Hospitality project that promises fun and engaging office environment in Subang Jaya. Be responsible of the operation by ensuring the customers voice are heard and taken action on.
JOB RESPONSIBILITIES
- Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
- Identifies and escalates difficult and complex issues to senior team members
- Maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfil booking changes
- Shares customer feedback with relevant departments for further improvements
JOB REQUIREMENT
- Possess at least 'O' Levels or higher/ Preferably Degree qualification and above
- Fresh graduates are encouraged to apply
- Proficient in English & Korean (both verbal and written).
- Previous experience in customer service is an added advantage
- Possess a problem-solving mindset to proactively find solutions for customer needs
- Strong written and verbal communication skills to communicate clearly and effectively with our customers
- Good team player to work collaboratively in a team environment
Apply online or get in touch with our consultant to learn more.
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