Job title: CLOUD ENGINEER [LS2523-07]
Contract type: Permanent
Location: Malaysia
Industry: Information Technology
Salary: 5000.00 - 7000.00
Start date: 13 Nov 2020
Job Reference: 45167
Contact details: Lim Sze Ping
Contact email:
Contact-phone: +60 3 2202 1000
Job published: about 1 month ago


  • Be first point of contact for all incoming technical support questions (phone, email, chat, and forum)
  • Cloud environment troubleshooting and setup
  • Meeting customer SLAs and managing communication in case of issues
  • Configuring and maintaining backup, monitoring, and alerting systems for multiple clients
  • Interacting with teams and customers in different time zones for ensuring 24×7 support
  • Participating in work sessions with clients
  • Resolve incidents and requests within SLA
  • Escalate to Major Incident Management when necessary
  • Maintain availability capacity and continuity of assigned technologies


  • 3 to 4 years relevant experience as a System administrator in a Managed IT Services or Cloud support environment
  • Familiar with cloud IaaS vendors such as Microsoft Azure, GCP or AWS
  • Strong level experience with Windows Server/ Linux Server, SCCM, SCOM and Active Directory
  • Have a strong technical background across End user compute and Cloud
  • Other areas of technology knowledge such as VMware and Hyper V would be an advantage
  • Display and apply a customer first attitude in each interaction
  • Exhibit excellent customer engagement skills and a strong understanding of Service Level Agreements