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CUSTOMER SERVICE EXECUTIVE [HJ4225-02]

Job title: CUSTOMER SERVICE EXECUTIVE [HJ4225-02]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Manufacturing
Start date: 12 May 2021
Job Reference: 46021
Contact details: How Jing May
Contact email: jingmay.how@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: about 1 month ago

JOB RESPONSIBILITIES

  • In charge of the management and follow-up of local and export orders: from receipt order from the customer thru invoicing and shipping/dispatching in a timely professional and proactive manner in accordance with the SOP.
  • In charge of answering and dealing with all customer queries (orders, payments, claims and deliveries/shipping) in deep link with our internal services: administration, production, quality and warehouse.
  • Handle customer’s emails promptly in a professional manner without delaying and able to escalate information precisely.
  • Daily contact with our customers and deal with the administrative exports/sales documents. Accuracy of handling shipping docs. is highly expected.
  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
  • Learning about organization’s products or services and keeping up to date with changes.
  • To coordinate closely relating to product content and pricing with sales persons to ensure needs of customers are rectified.
  • To assist Customer Service Manager in analysing and planning the customer service related activities.

JOB REQUIREMENTS

  • Diploma or Degree in Marketing or Business Administration.
  • About 2-3 years relevant work experience in customer service cum shipping department.
  • Knowledge of ordering processing, shipments and incoterms.
  • Good organizational skills and willingness to accept responsibilities.
  • Ability to team work and ensure links with other internal services, very good interpersonal and communication skills.
  • Willing to work in Rawang.