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OPERATION ENGINEER

Job Title: OPERATION ENGINEER
Contract Type: Permanent
Location: Malaysia
Specialisation:
Industry: Information Technology
Salary: 3500.00 - 4500.00
Job Reference: 43252
Contact Details: Paul Tiong
Contact Email: Paul.Tiong@jac-recruitment.com
Published: about 2 months ago

JOB RESPONSIBILITIES:

·         Monitoring incident queues and driving resolution per our SLAs

·         Work with the team to design and build automations to improve our speed of response

·         Experience with Network products including Software defined LAN, WAN

·         Partner with businesses to drive the outcomes required for Software Distribution and Inventory Reporting.

·         Vast understanding of Lifecycle Operations and applies critical thinking to target short term and long-term initiatives.

·         Can act as a POC during issues and addresses customer concerns at all levels of leadership.

·         Understands pressure from supported businesses to take in requirements for adding efficiencies (understands customer’s perspective).

·         Helps to pipeline changes and support TTO’d processes.

·         Understands the need and participates the need to develop Product Management.

·         Awareness of how Client Digital drives value to its customers.

·         Develop an awareness of our business partner’s business structure and major product capabilities.

·         Understanding of our Export Control and Data Privacy regulations.

JOB REQUIREMENTS

·         Bachelor’s Degree in Information Systems or related technical discipline or High School Diploma, G.E.D., or international equivalent to High School Diploma and a minimum 3 years of experience in IT Infrastructure support

·         Minimum 3 years of Networking (WAN/LAN) experience

·         Minimum 3 years with automation tools, such as Chef, Net MRI, Net Brains, Thousand Eyes, CA Spectrum and CA PM

·         Desired Characteristics :

o   Demonstrated ability to lead projects / tasks / drive through completion report status to supervisor

o   Ability to break down complex issues and challenges to deliver recommendations on remediations

o   Strong oral and written communication skills

o   Organized and self-motivated with an ability to prioritize and manage demanding workload

o   Ability to innovate and adapt based on team needs and new technologies