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SENIOR CUSTOMER SERVICE ASSISTANCE [HJ4222]

Job title: SENIOR CUSTOMER SERVICE ASSISTANCE [HJ4222]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Healthcare & Pharmaceutical
Start date: 02 Feb 2021
Job Reference: 45457
Contact details: How Jing May
Contact email: jingmay.how@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: 25 days ago

JOB RESPONSIBILITIES

  • Handle cases and phone calls in an efficient manner. This entails accurately and completely obtaining the required information as defined in client-specific or Standard Operations Procedures.
  • Maintain all cases in accordance with company policies and client procedures, utilizing the case management application for all in/out-bound tasks and actions as per operating procedures.
  • Act as the first point of contact for new and existing authorization requests for client’s beneficiaries, and the associated medical treatment facilities and referred medical providers.
  • Maintain the transmission document in a clear, accurate and concise format with the correct plan of action for hand over to the next shift.
  • Actively participate in transmission session with input regarding case actions and direction.

JOB REQUIREMENTS

  • Minimum Diploma in any discipline.
  • Minimum 5 years’ experience in customer service/ call centre environment (healthcare industry will be added advantage).
  • Demonstrated problem solving and interpersonal communication skills.
  • Familiar with the compilation of documents required by immigration and health clearance for outbound & inbound.
  • Able to commit shift work (24/7).