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THAI SPEAKING SENIOR CUSTOMER SERVICE ASSISTANCE [NZ4222]

Job title: THAI SPEAKING SENIOR CUSTOMER SERVICE ASSISTANCE [NZ4222]
Contract type: Permanent
Location: Central - Selangor
Specialisation:
Industry: Call Centres & Customer Service
Salary: Negotiable
Start date: 09 Feb 2021
Job Reference: 45500
Contact details: Niza Zainal Abidin
Contact email: niza.zainal@jac-recruitment.com
Job published: 20 days ago

JOB RESPONSIBILITIES

  • Provide empathetic, quality service to our customers.
  • Update all cases with the appropriate plan of action tasks.
  • Handle cases and phone calls in an efficient manner. This entails accurately and completely obtaining the required information as defined in client-specific or Standard Operations Procedures.
  • Maintain all cases in accordance with company policies and client procedures, utilizing the case management application for all in/out-bound tasks and actions as per operating procedures.
  • Act as the first point of contact for new and existing authorization requests for our client’s beneficiaries, and the associated medical treatment facilities and referred medical providers.
  • Report to the Supervisor, Operations Manager, and Coordinating Doctor any cases that may result in a possible complaint.
  • Maintain the transmission document in a clear, accurate and concise format with the correct plan of action for hand over to the next shift.
  • Actively participate in transmission session with input regarding case actions and direction.

JOB REQUIREMENTS

  • Minimum Diploma in any discipline.
  • Fluent in Thai language.
  • Minimum 3 years’ experience in customer service/ call centre environment (healthcare industry will be added advantage).
  • Demonstrated problem solving and interpersonal communication skills.
  • Able to commit shift work (24/7)