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SERVICE DESK ANALYST

Job Title: SERVICE DESK ANALYST
Contract Type: Permanent
Location: Malaysia
Specialisation:
Industry: Call Centres & Customer Service
Job Reference: 43688
Contact Details: Paul Tiong
Contact Email: Paul.Tiong@jac-recruitment.com
Published: about 1 month ago

JOB RESPONSIBILITIES

·         Be part of a team playing a role as first point of contact for error reporting, service request fulfilments & IT advisors.

·         Identify, troubleshoot day to day IT problems and provide solutions applying standard ITIL management process. (Incident, Problem, Change & Service Fulfillment)

·         Installing, troubleshooting and configuring hardware and software components to ensure usability.

·         Performing tests and evaluations on new in house & external applications and hardware.

·         Windows Active Directory, G-Suite & In house applications

·         Ensuring that support cases are logged and handled effectively and efficiently via ITSM ticketing tool

·         Monitoring ticketing tool and ensure that all reported issues being handled within the specified SLA

·         Monitor license compliances and stay on top of technological changes

·         Provide education and guidance to users on IT operations on standard & in house applications and procedures

 

JOB REQUIREMENT

·         Degree in Computing, Engineering or any other relevant field

·         At least 3 years experience working as On-site Service desk engineer, maintaining hardware (PC. Laptop, printer) in various operating systems and software (Windows, Macintosh, LINUX, MS-Office, Web Browsers)

·         ITIL foundation certified

·         Outstanding organizational and time-management skills

·         In depth understanding in:
- Diverse computer systems, network and server technologies
- Internet security and data privacy principles
- Google Apps, Microsoft Apps and email services.