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SR LIFECYLE OPERATION ENGINEER

Job Title: SR LIFECYLE OPERATION ENGINEER
Contract Type: Permanent
Location: Malaysia
Specialisation:
Industry: Information Technology
Salary: 6000.00 - 8000.00
Job Reference: 43253
Contact Details: Paul Tiong
Contact Email: Paul.Tiong@jac-recruitment.com
Published: 13 days ago

JOB RESPONSIBILITIES:

      Well versed in Network products including software defined WAN, LAN

      Incident Management process, tools, incident trends analysis towards the operational excellence.

      End to end service/application monitoring; assess alerts and take appropriate action to assure alerts are addressed, including ticket creation, assignment to support team and lead incident resolution

      Proactively lead and drive outages to quick service restoration; provide support and leadership for all incidents, especially high priority incidents

      Maintain control, ownership and operational authority of an outage triage during high pressure situations

      Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration

      Provide timely and concise updates to incident records and incident

      Ensure timely engagement of essential technical support teams/personnel

      Provide updates and escalate to various levels of management according to process

      Compose outage notifications and ensure content is complete, clear, concise and relevant to the audience

      Maintain operational process consistency across IT technologies

      Perform ITIL analysis and apply ITIL best practices

 

JOB REQUIREMENTS

      Bachelor’s Degree in Information Systems and a minimum 5 years of experience in IT Infrastructure support

      Minimum 5 years of Networking (WAN/LAN) experience

      Minimum 3 years with Network tools, such as CA PM, Spectrum, NerMRI, NerBrians, ThousandEyes

      Desired Characteristics :

      Technical Expertise:

      Broad knowledge of IT disciplines including compute, network and storage platforms

      Experience with Chef, Puppet, Cloud Formation and/or other automated deployment methodologies

      Deep expertise in emerging technologies like Open stack, Mesos, Docker, Scality, block/object

      store technologies, SDN, VMware and Virtualization technologies