Job Responsibilities
Day to day customer order management
Works with various team member from the manufacturing center to resolve all the complex/escalation issues related to the customer orders to ensure on time delivery of orders to support customer and meeting the company revenue
Focal point for customer related escalations or operational issues
Represent business unit team as the interface to work with internal and external team to ensure requirement are meet
Proactive monitoring and reporting to the business unit on customer revenue performance and strive to meet the sales revenue goals.
Continuously working on process improvement related to order management, inventory control & customer satisfaction strategies
Job Requirements
Bachelor Degree in Business Administrator and / or Supply Chain
At least 5 years’ experience of working in the electrical and electronic manufacturing industry
Excellent verbal and written communication skill in English
Demonstrated ability to solve complex problems with scalable and repeatable results
Knowledge, experience and practical use of Microsoft Excel and SAP
Advance Microsoft Excel Skills - Pivot Tabel, Data Lookup / Indexing as added advantages
Able to converse in Mandarin as need to liaise with customers and suppliers from China