JOB RESPONSIBILITIES
Facilities Management
- Ensuring smooth day-to-day functioning of shopping mall, facilitating good environment for retailers’
business activity and pleasant shopping environment for shoppers - Conduct tenant orientation meetings, which covering ground rules and policy, communication
systems, emergency procedures, security procedures, and other relevant procedures - Manage tenants shop operational compliance i.e. shop appearance, merchandize, trading hours,
waste removal, signage, etc. through regular audits and surprise visits. Rectify any non-compliance
through official warning or lease contractual penalties as required - Establishes liaison with local Government bodies and all important Municipal Emergency Services i.e.
PDRM, Bomba, Paramedic Services, and etc
Mall Service
- Maintain good communication and business relations with tenants, handling tenants’ complaints and
queries professionally and act in the best interest of Company - Maintain close relationships with Mall Operation teams as well as consultants to ensure that all
tenants requests, issues, or cases are attended appropriately and in a timely manner
Building Maintenance
- To implement and develop flexible system focusing on monitoring of consultants / contractors /
vendors’ service contract as well as delivery of task - Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant Department Heads and follow up on quality and execution
- Maintain and monitor procedures and records relating to the factory outlet shopping mall’s structure,
mechanical and electrical maintenance - Monitor the ‘Planned Preventative Maintenance’ schedule
Safety & Health
- Ensure all Health, Safety and Environmental statutory obligations and industry best practice procedures
and systems are adhered to - Assist Senior Manager in the emergency planning and business continuity plan, reviewing and updating
as necessary to ensure optimum effectiveness - Ensure that all accident and incident reporting, including insurance and statutory forms and procedures
are correctly completed and adhered to - Ensure that all visitors, contractors and occupiers adhere to site health, safety and environmental
procedures and are compliant with appropriate regulations
Carpark Management, Housekeeping and Landscape Architecture
- To manage and ensure the efficient delivery of building operation management including facility
management, maintenance, security, safety, car parking management, housekeeping, pest control,
waste management, landscaping, engineering services and etc - To participate inspection on tenant’s fit-out and ensure the fit-out works comply to the Mall’s
requirementS - To manage the operations of the Mall’s car parking system
- To maintain and improve the cleaning services and standard of hygiene set by the Management.Coordinate with landscape architect in the selection and purchasing of plants, fertilizers and disease
control - Coordinate with landscape architect in the selection and purchasing of plants, fertilizers and disease
control - To coordinate on plant arrangements and decorations according to festive seasons or Mall events
- To coordinate and liaise with DBKL officers during monthly health inspection in the Mall
JOB REQUIREMENTS
- Candidate must possess at least Diploma, Post Graduate Diploma or Bachelor's Degree in Business
Studies / Administration, Project Management, Commerce or equivalent - At least 3 years’ experience in Mall operations and management position.
- Proven track record handling Mall operations and facilities management, preferably in a reputed
large shopping mall or real estate company