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BUSINESS OPERATIONS ANALYST

役職名: BUSINESS OPERATIONS ANALYST
勤務地: Petaling Jaya
職種: IT
給与: MYR 54,000 - 54,000 (Annual)
求人番号: PR/155504
求人情報掲載日: 2023/07/12 15:59
 JOB RESPONSIBILITIES
  • Lead strategic operational programs/initiatives, such as ISO9001 and ISO45001, across departments under the guidance of the Management Leader.
  • Ensure program quality, adoption, and compliance throughout the process.
  • Regularly report the overall program status to management.
  • Understand users' business needs, set up, configure, and maintain business applications to meet operational requirements.
  • Evaluate and drive improvements in business processes using systems as enablers.
  • Conduct end-user training as necessary.
  • Evaluate and provide guidance on enhancing data quality, ensuring consistency and integrity across functional teams.
  • Collaborate with cross-functional teams to implement process improvements, develop new solutions, and resolve complex data issues.
  • Collaborate with other departments to generate reports from various sources, including the Field Service management system.
  • Drive and coordinate metrics for Monthly Business Reviews.
  • Establish governance and operational working practices for the program.
 
JOB REQUIREMENTS
  • Bachelor's Degree in Computer Science, Information Technology, or equivalent.
  • Minimum of 3 years' experience in Business Application Support.
  • Knowledge and experience in supporting technical Field Service Management systems or similar applications is an added advantage.
  • Highly proficient in MS Office, particularly MS Excel and PowerPoint.
  • Excellent analytical skills with meticulous attention to detail and the ability to derive insights from data.
  • Strong drive to foster a data-driven decision-making culture.
  • Solid understanding of the business side of technology, coupled with a passion for metrics and analysis to achieve business objectives.
  • Exceptional written and oral communication skills, actively listening and effectively responding to feedback from global stakeholders.
  • Demonstrated ability to work independently with minimal supervision while exhibiting excellent judgment. 
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