RESPONSIBILITIES
Handle all customer inquiries/complaints in specific language markets through online chat, social media, and other communication tools.
Build strong relationships with new and existing customers via phone/chat tools.
Address product-related inquiries, complaints, or any issues related to the product through email or online channels, following company guidelines.
Understand customer issues and provide the most suitable solutions.
Build strong relationships with new and existing customers via phone/chat tools.
Address product-related inquiries, complaints, or any issues related to the product through email or online channels, following company guidelines.
Understand customer issues and provide the most suitable solutions.
REQUIREMENTS
Responsible, reliable, and of good moral character.
Able to work both in a team and independently.
Capable of handling pressure while maintaining interpersonal and service desk communication skills.
May be assigned additional duties.
Must have basic computer knowledge.
Fluent in spoken and written Chinese.
Able to work both in a team and independently.
Capable of handling pressure while maintaining interpersonal and service desk communication skills.
May be assigned additional duties.
Must have basic computer knowledge.
Fluent in spoken and written Chinese.
Willing to relocate to work in Manila, Philippines.
BENEFITS
Company sponsors a legitimate 9G work visa with guaranteed entry upon employment. (Around 14 days of processing time)
Dormitory accommodation in high-end 2-4 person apartments with amenities such as TV, air conditioning, washing machine, refrigerator, etc.
Daily 24-hour self-service meals provided by the company, with a rich variety of unlimited options.
Transport will be provided from accommodation to office.
Birthday subsidy on the employee's birthday (based on passport date), and a significant red packet for Chinese New Year.
15day AL annual leave after every 6 months (meaning 30days annual leave per year)
They only allow to take leave after 6 months, flight ticket will be cover by company both way if they wish to take leave travel to home country.
Performance bonus will be given (ranging from 1 month salary up to 12th months salary based on job performance, position, and length of service)
Company sponsors a legitimate 9G work visa with guaranteed entry upon employment. (Around 14 days of processing time)
Dormitory accommodation in high-end 2-4 person apartments with amenities such as TV, air conditioning, washing machine, refrigerator, etc.
Daily 24-hour self-service meals provided by the company, with a rich variety of unlimited options.
Transport will be provided from accommodation to office.
Birthday subsidy on the employee's birthday (based on passport date), and a significant red packet for Chinese New Year.
15day AL annual leave after every 6 months (meaning 30days annual leave per year)
They only allow to take leave after 6 months, flight ticket will be cover by company both way if they wish to take leave travel to home country.
Performance bonus will be given (ranging from 1 month salary up to 12th months salary based on job performance, position, and length of service)
#KLCity
#Malaysia