Customer Service Executive (Cantonese Speaking)

JOB DESCRIPTION:
 

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and document all information on customer interaction according to standard operating procedures.
• Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• Meet and exceed client mandated KPI's (Key Performance Indicators).

REQUIREMENTS: 
 

• Fluency in Cantonese and English preferred as required to interact with Hongkong customers.
• Availability to work on 24/7 rotational shift.
• Fresh graduates are encouraged to apply.