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Customer Service Manager/Lead

役職名: Customer Service Manager/Lead
勤務地: Kuala Lumpur
職種: 消費財 (FMCG)
給与: MYR 72,000 - 216,000 (Annual)
求人番号: PR/159692
求人情報掲載日: 2025/10/16 17:29
勤務形態: オフィス勤務

COMPANY OVERVIEW

A pioneer in the specialty oils and fats industry is seeking a Customer Service Manager/Team Lead to lead and elevate the customer experience. This role is central to building lasting client relationships, driving operational efficiency, and leading a high-performing team.

 

JOB RESPONSIBILITIES

  • Customer Relationship Management: Serve as the primary contact for customers, ensuring satisfaction and fostering long-term loyalty.
  • Order Fulfillment Oversight: Manage the end-to-end order cycle, ensuring timely and accurate delivery while resolving issues effectively.
  • Team Leadership: Coach and develop a motivated customer service team committed to excellence.
  • Process Improvement: Leverage data and KPIs to enhance service delivery and operational efficiency.
  • Cross-Functional Collaboration: Work closely with production, supply chain, quality, and finance teams to align on timelines and commitments.

 

JOB REQUIREMENTS

  • Bachelor’s degree in Business Administration or a related field.
  • 7–10 years of customer service experience, including 3+ years in a leadership role (preferably in manufacturing or industrial sectors).
  • Strong leadership, communication, and conflict resolution skills.
  • Proven ability to drive service improvements and foster a customer-first culture.

 

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