Roles & Responsibilities：
- Deliver fair outcome to our customers and ensure the quality of service in place
- Actively share customer feedback to internal departments to improve the customer experience
- Actively respond to the feedback received from the social medias
- Work with internal teams to ensure the pre & post service for all products are in place.
Qualification：
- With 2+ years hands on experience in customer service industry
- Familiar with professional English e-mail writin
- Ability to articulate issues / problems to internal departments
- Knowledge on Blockchain would be an advantage
- Ability to communicate in Mandarin would be an advantage