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Customer Service Officer

Job title: Customer Service Officer
Contract type: Permanent
Location: Johor Bahru
Specialisation: Business Process Outsourcing & Global Business Service
Salary: RM30,000 - RM42,000
Reference: PR/154767
Job published: March 21, 2023 18:01
Roles & Responsibilities
  • Deliver fair outcome to our customers and ensure the quality of service in place
  • Actively share customer feedback to internal departments to improve the customer experience
  • Actively respond to the feedback received from the social medias
  • Work with internal teams to ensure the pre & post service for all products are in place.

Qualification
  • With 2+ years hands on experience in customer service industry
  • Familiar with professional English e-mail writin
  • Ability to articulate issues / problems to internal departments
  • Knowledge on Blockchain would be an advantage
  • Ability to communicate in Mandarin would be an advantage