Job Responsibilities
• Resolve technical issues including hardware and software
• Respond to service, product, technical and customer-relations questions on subjects such as features, specifications, and repairs
• Evaluate unique or complex installations or configurations and recommends solution
• Proactively assist internal and external businesses and end users to avoid or reduce problem
• Understand and utilize ITIL
• Articulate clearly in writing and verbally when reporting cases
Job Requirements
• At least Associate Degree holder
• Great with English & Japanese (Read, Write, Speak, Equivalent to JLPT N2 and above)
• Fresh graduates are welcome to apply
• Excellent analytical and problem-solving skills
• Software and hardware knowledge, experience in troubleshooting is a plus